DEVRY GSCM588
FULL CLASS
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Devry GSCM588 Full
Class
GSCM588 week 1
discussion dq 1 & dq 2
dq 1
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Definition of Quality (graded)
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Review the You Decide, then respond to the
question below:
As a consultant who is sitting in on the
meeting at Extrude-Rite, how would you advise the group to approach the
development of a definition of quality? How can the various stakeholder
concerns be addressed? How do the traits of quality need to be considered in
this process?
dq 2
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Supplier Quality (graded)
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Why is it important that a supplier’s
definition of quality link well to the receiving organization’s definition of
quality?
devry GSCM588 week 2
discussion dq 1 & dq 2
dq 1
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Quality Thought Leaders—Past and Present (graded)
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Explain what a quality management philosophy
is and then identify which quality guru best fits your organization’s quality
management philosophy or the way that you would want your organization to
operate. Dig deep into the thought leaders—perhaps a mix of approaches is the
best approach. Be sure to explain why you feel this way.
dq 2
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Quality Awards (graded)
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In Doc Sharing, find the file labeled D-Quality
Awards Guide_Roberson.docx.
Choose an award from it and research it on the website. Provide some background
on what your chosen award process is and list the advantages and disadvantages
of the award. Identify whether it links to any of the quality management gurus’
philosophies. Be sure to explain why you feel this way.
devry GSCM588 week 3
discussion dq 1 & dq 2
dq 1
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Kano Model (graded)
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Explain how the Kano model can help
organizations plan for and satisfy different types of customer groups. How
might the Kano model help an organization define quality?
dq 2
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Supplier Quality and the Voice of the Customer (VOC) (graded)
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Explain the VOC concept, then link VOC to the
supplier relationship with the receiving organization. Discuss the advantages
and disadvantages of practicing VOC in this manner, taking into account areas
in which mistakes in VOC can have detrimental results.
devry GSCM588 week 4
discussion dq 1 & dq 2
dq 1
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SWEATT Model (graded)
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In Doc Sharing, find the file labeled SWEATT
Model and read the presentation. How can this model be used to guide leadership
decision making and organizational behavior. Link your response to the Wisdom
to Tradition model described in the Week 2 Lecture.
dq 2
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Different Views on Leadership (graded)
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Using the NASA example in the lecture, examine
other (quality) failures that have been attributed to leadership. Detail the
background of the issue, then explain what went wrong. Finally, what do you
think might have been some underlying reasons for the (quality) failure? Link
your answer to the concepts of defining quality, quality strategy, and the Kano
model from Weeks 1, 2, and 3 (respectively).
devry GSCM588 week 5
discussion dq 1 & dq 2
dq1
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The Cost of Quality and Suppliers (graded)
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Explain the cost of quality concept—both the
advantages and disadvantages. Discuss how having an effective cost of quality
program at suppliers can improve the overall quality of supplier-delivered
components and services to the receiving organization.
dq 2
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Lead and Lag Indicators (graded)
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Explain the concept of lead and lag
indicators. Why would the development of such a diagram aid organizations in
developing a performance measurement system? Link your response to the
discussion on quality strategy from Week 2 and the SWEATT model from Week 4.
devry GSCM588 week 6
discussion dq 1 & dq 2
dq 1
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Quality Function Deployment (QFD) (graded)
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Explain the concept of QFD. How do the
elements of the QFD diagram link to our class discussions (e.g., the right side
of the QFD diagram is all about defining quality). Then explain how the QFD
diagram should be implemented in an organization and how the QFD diagram can be
used cross functionally (across departments) to improve quality (you might want
to review the approach of Crosby, from Week 2, as you answer this question).
dq 2
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Process Management and Supplier Quality (graded)
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Using the information from our text and the
lecture material on process management, explain how some of the tools described
(e.g., flowcharts, histograms, etc.) can be used to determine whether supplier
quality is at the desired levels. Why would it be important for an organization
to have a standard way of looking at (and evaluating) supplier quality relative
to process management?
devry GSCM588 week 7
discussion dq 1 & dq 2
dq 1
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Statistical Process Control (graded)
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What is statistical process control? What does statistical
controlmean? What is the
difference between capability and control? What is the difference between
repeatability and reproducibility? Please provide examples for each.
dq 2
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Problem Solving and Supplier Quality (graded)
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How can a problem-solving model be used to
guide the process of quality improvement in an organization’s product and
services? What are the advantages and disadvantages of using a problem-solving
model (e.g., can problem-solving models slow down the problem-solving process)?
Link your response to the need for suppliers to have a robust and effective
problem-solving process.
dq 3
Cumulative Learning
This is a very important question for each
student as he or she reflects on our learning during the course, because it
factors into the upcoming Final Exam. Your answer should be two to three
paragraphs long and demonstrate a holistic understanding of the course
material.
Given our study of quality over the past 7
weeks, what value have you found relative to the study of quality? How have
your views on quality developed over the course of our study? What have been
the two outcomes from this course that you will be able to apply personally or
professionally? Be sure to explain why.
devry GSCM588 week 4
midterm latest
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devry GSCM588 all week
course project ( 2,3,6&7)
GSCM588 Course Project
Requirements
Topic Selection
1.
1. Select a specific organization of interest to you and
identify aquality management related problem(s) in the firm. Examples may be
poor quality levels, high cost of quality, poor product or service design, high
levels of internal or external failures, and so on. Feel free to add to this
list if you need to.
2.
2. You are taking on the role as a quality management consultant
and the executives of your chosen organization have asked you to submit a
recommended direction to implement a quality management initiative to address
the quality management related problem(s) you identified above(e.g., Six Sigma,
lean principles, TQM, SPC, balanced scorecard, etc.).
3.
3. You also need to identify which of the course TCOs and
specific topics in the Syllabus are related to the problem you identify.
Research Sources
1.
1. All papers must have a minimum of eight scholarly sources
(other than textbook) cited within the text of the paper and identified in the
References section.
2.
2. Additional research sources can be attached in an appendix.
3.
3. All sources must be in two place: They need to be identified
in the References section and must also have a corresponding citation in the
body of the paper.
4.
4. To access and use EBSCOhost for your research, use this link:
Paper Format
5.
1. All papers should be single sided, doublespaced, and written
in12-point Times New Roman font.
6.
2. The paper should be between 10 and 12 pages, excludingthe
cover page, reference pages, and appendices.
7.
3. The first page should include the title of the work, student
name, address, telephone and e-mail address, course number, date, and
instructor’s name.
8.
4. Follow APA style for general format and citations.
9.
5. Paper sections must adhere to the guidelines below and each
section must be labeled in the text.
10.
6. The language should be clear, concise, and precise.
11.
7. The tone should be professional, consistent, and not filled
with jargon.
12.
8. Grammar and syntax (sentence structure) must be correct.
13.
9. The report must be free of misspellings and typos.
Tables and Figures
1.
1. All figures and tables must be referred to in your text
before they appear on the page.
2.
a. Figures and tables should appear on the same page as the text
that refers to them, or on the next page.
3.
2. All figures and tables need captions. Captions go below
figures and above tables.
Quotations and
Citations
1.
1. Quotations and citations are crucial components of a research
paper.
2.
2. Failure to properly cite research sources and borrowed ideas
is plagiarism.
3.
3. Papers submitted without citations and references will be
returned to the student with no grade.
4.
4. Refer to the APA style guide for assistance with properly
citing quoted and/or borrowed materials and ideas.
Milestones
WEEK ACTION REQUIRED
Week 1 Look forward in
the weekly readings and lecturesand familiarize yourself with course content
and then select an organization and problem area to research for ideas.
Week 2 Submit a
written project proposal containing the following.
1.
1. Follow the example GM588 Final Project Proposal outline
provided in Doc Sharing.
Weeks3–6 Continue to
work on the class project; seek instructor help as required.
Conduct library
research on your topic.
1.
1. Identify a minimum of eight scholarly resources for your
project.
2.
2. All resources for the paper should come from the DeVry
library and must be of scholarly/journal quality.
3.
3. Use the librarians for assistance in accessing materials.
Please note: Articles
found online (consulting company websites, Internet magazines, or other blogs)
will not be considered acceptable scholarly resources. Conduct your research
through a library where you can be assured that the sources are of scholarly
quality. For example, please do not use Wikipedia!
Week 7 Submitthe
completed project to the assignment area for grading.
Project Outline
Please print out the
Course Project Outline available in Doc Sharing and use it as a checklist while
constructing your paper and again before you turn it in.
Your paper must
include the following sections.
SECTION POINTS
DESCRIPTION
Title Page 5 This
should contain the title of your quality management research paper; your name,
address, e-mail address, and telephone number;the course number and title; the
instructor’s name; and the date.
Introduction 10
Provide an overview of the organization and give enough information about the
firm to acquaint an unfamiliar person (no matter how famous the company).
Identify the company’s name, location, size, and market segment (business
line), and give a brief history. Identify the essential issues, events, or
actions to help frame the problem and subsequent discussion points.
Problem Statement 15
Identify and clearly state the problem (the quality management issues that you
have selected to research).
The problem statement
should identify the major reason(s) for the recommended direction to implement
a quality management initiative.
A well-formed problem
statement has the following.
1.
1. Focus: The problem should be well defined and specific enough
for the reader to gain a clear idea of the quality management area and the
direction of your study and research.
2.
2. Structure: If the problem statement is sufficiently focused,
it will provide a basis for decisions about which information to include and
which to exclude from the paper.
3.
3. Significance: The significance section is the area where you
need to answer the magic question: “So what?” The significance makes your
research worth it to the reader. It is great if you can link this more to
quality and productivity issues and provide numbers to support your direction.
Literature Review 30 •
You must address a minimum of eight scholarly resources in this section
(excluding the textbook).
- Provide an analysis and
synthesis of the various authors from the research that significantly
informed your analysis and proposed solutions.
- You may have found conflicting
opinions or theories related to your topic area. Identify and discuss any
such contrasts and/or describe in detail significant agreement among your
sources.
- Your literature review should
be separate and distinct from your analysis section; it is a summation of
your research.
- The “best practices” of quality
management that were covered in the course and that link with your
direction should be cited in this section.
- Use subtitles as necessary.
- Citations are a must!
Analysis 30 Explore
the problem in depth and with scholarly rigor.
Provide an
identification and description of the potential root causes of the problem or
issue. Be sure not to address only symptoms of your problem. Diagnose the
problem and its origins as best you can.
A critical element of
this section is to apply the best practices of quality management concepts and
models from the textbook, class discussions, and researched sources.
Discuss the concepts,
ideas, or insights that are most valuable in helping you make sense of the
causes of the problem. Support your analysis with reference to appropriate
research material.
Citations are a must!
Recommendations
30 Identify the quality
management initiative and recommended direction that you have chosen. Explain
its relevance and significance in how it will address the quality management
issue(s) and reason(s) that you identified in the problem statement area.
Citations are a must!
Note: Please remember
in this section you also need to touch on how you will be able to measure
success. Think of the “lead-lag” indicator concepts from the course readings
and lectures.
Reflection 10 In this
section, you are to reflect on your learning from this assignment. Identify the
areas that you found most interesting and also identify areas that you feel
will assist you most in your career.
References 10 You must
use no fewer than eight library resources outside your textbook.
All references must be
cited in two places: within the body of your paper and on a separate reference
list. Choose references judiciously and cite them accurately. Cite all sources
using APA format.
Please note: Citing an
author’s work within your text documents your research, identifies the source
for readers, and enables readers to locate the source of information in the
alphabetical reference list at the end of the paper.
To use the ideas or
words of another person without crediting the source is plagiarism. Plagiarism
in its purest form involves copying passages either verbatim or nearly
verbatim, with no direct acknowledgment of the source. The most common form of
plagiarism is to paraphrase information from your source material. Paraphrasing
does not relieve you of the obligation to provide proper identification of
source data.
The best way to avoid
plagiarism is to make sure all quotes, ideas, or conclusions not your own are
given proper acknowledgment in your text. A key thought to remember is “If you
did not write it, cite it!”
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