BAM 411 HUMAN RESOURCE UNIT 4 EXAMINATION ANSWERS
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BAM 411 Human Resource
Unit 4 Examination Answers
- The principles of conduct
governing an individual or a group are referred to as ________.
- judgments
- ethics
- norms
- laws
- Procedural justice refers to
the ________.
- degree to which managers treat employees with dignity
as opposed to abuse ordisrespect
- fairness of the process used to arrive at a decision
- manner in which managers conduct their interpersonal
dealings with employees
- fairness of a decision’s result
- The Enron debacle, “It’s not
the rules but what employees feel they should do that determinesethical
behavior,” is a description of ________.
- national culture
- organizational culture
- organizational climate
- organizational ethics
- The CEO of Southwest Airlines
can sometimes be seen helping out at a gate, handling luggage,and
assisting cabin attendants while in flight. This is an example of ________
to create andsustain the company’s culture.
- organizing ceremonies
- providing physical support
- using signs and symbols
- clarifying expectations
- All of the following is a step
in discipline without punishment except:
- if no further incidents purge the one-day suspension
from the file
- contact others involved
- give a paid, one-day “decision-making leave”
- None of the above.
- The most drastic step a manager
can take in response to an employee offense is ________.
- dismissal
- time off without pay
- written warning
- warning documented in employee file
- Which of the basis for
dismissal is defined as the persistent failure to perform assigned
dutiesor to meet prescribed standards on the job?
- misconduct
- changed requirements of job
- unsatisfactory performance
- lack of qualifications for job
- Misconduct, one of the basis
for dismissal, is defined as ________.
- an employee’s inability to do the work assigned because
the nature of the job has changed
- an employee’s inability to do the assigned work despite
his or her diligence
- the deliberate and willful violation of the employer’s
rules and may include stealing and insubordination
- the persistent failure to perform assigned duties or to
meet prescribed standards on the job
- What law requires that
employers of 100 or more employees receive 60 days’ notice beforeclosing a
facility or starting a layoff of 50 people or more?
- Electronic Communications Privacy Act
- ERISA
- Worker Adjustment and Retraining Notification Act
- COBRA
- The plant closing law requires
employers with ________ or more employees to give advance notification
prior to closing a facility.
- 150
- 25
- 50
- 100
- What is the second step in the
guidelines for an effective termination interview?
- plan the interview carefully
- get to the point
- describe the situation
- listen
- The ________ shop form of union
security means that the company can hire non-union people,but those people
must join the union within a prescribed period of time.
- union
- open
- closed
- agency
- In what year was the Wagner Act
passed?
- 1886
- 1935
- 1947
- 1932
- Which law gave employers the
right to express their views concerning union organization?
- Gompers Act
- Landrum-Griffin Act
- Taft-Hartley Act
- Norris-LaGuardia Act
- ________ is an organizing
tactic by which full-time undercover union organizers are hiredunknowingly
by employers in order to sway union elections.
- Union salting
- Infiltration
- Espionage
- Featherbedding
- All of the following are
examples of permissible bargaining items except:
- overtime pay
- use of union label
- indemnity bonds
- cafeteria prices
- Illegal bargaining items are
________.
- items which must be negotiated according to law
- a part of negotiations through joint agreement of both
management and union
- forbidden by law
- All of the above.
- Fact finding seeks to end an impasse
by ________.
- communicating assessments of the likelihood of a strike
- interpreting existing contract terms
- studying the issue in a dispute and making a public
recommendation
- assisting the principals in reaching an agreement
- Employers dealing with an
unfair labor practice strike can use all of the following responsesexcept:
- shut down the affected area until the strike ends
- hire permanent replacement workers
- contract out work to other operations
- continue operations with supervisors filling in
- Which of the following is not a
basis for reducing and preventing accidents at work?
- reducing unsafe conditions
- training employees
- reducing unsafe acts
- hiring non-accident-prone workers
- Which of the following is one
of the earliest indicators of possible alcoholism in an employee?
- lying
- tardiness
- avoidance of fellow employees
- domestic problems
- A drug-free workplace program
includes how many components?
- 3
- 4
- 6
- 5
- All of the following are
symptoms of employees in the middle stage of alcoholism except:
- anxiety
- untrue statements
- frequent absences
- mood swings
- Which of the following is an
external factor that can lead to job stress?
- workaholic personality
- pessimism
- job security
- locus of control
- Which of the following safety
concerns only became a top priority of employers following the terrorist
attacks of September 11, 2001?
- internet security
- physical asset security
- workplace violence
- employee selection and screening
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